Open 7 days 8am–8pm weekdays · 9am–8pm weekends On-site IT support across Penrith & Western Sydney WhatsApp us
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IT services that keep your business running

Managed IT, help desk, cybersecurity, servers and AI automation for small businesses across Penrith and Western Sydney, plus friendly help for homes.

What we do

Everything your business needs from one local IT team

Pick one service or let us look after it all. Either way, you get the same friendly people who know your setup.

Business

Managed IT Services

Your complete outsourced IT team for one predictable monthly cost. We look after everything so you can focus on running your business.

  • Continuous monitoring of your systems
  • Updates and patches handled for you
  • Proactive maintenance to prevent downtime
  • Fast fixes when something does go wrong
  • Regular performance tune-ups
Ask about managed IT →
Business

Help Desk Support

One point of contact for your whole team. Message us and we remote in and sort it, 7 days a week.

  • Phone and remote support 7 days, 8am–8pm
  • Quick remote troubleshooting
  • Friendly guidance for your staff
  • Urgent issues escalated straight away
Ask about help desk support →
Business

Cybersecurity

Protect your business from scams, ransomware and data breaches before they happen.

  • Firewall set-up and management
  • Antivirus and endpoint protection
  • Security checks to find weak spots
  • Email and phishing protection
  • Ongoing updates and patches
Ask about cybersecurity →
Business

Server Set-up & Management

Reliable servers and shared storage so your team can always get to the files they need.

  • On-site and cloud server set-up
  • Shared drives, NAS and permissions
  • User accounts and access control
  • Migrations to Microsoft 365 and SharePoint
  • Maintenance, monitoring and patching
Ask about servers →
Business

AI & AutomationNew

Put AI to work in your business safely. Save hours every week by automating repetitive admin.

  • Automate repetitive admin and data entry
  • Connect your apps so information flows automatically
  • Microsoft Copilot set-up with your data kept secure
  • Practical AI training for your team
  • Advice on which AI tools are worth it
Ask about AI & automation →
Business & home

Backup & Recovery

If a laptop dies or ransomware hits, you’ll be back up and running fast, with nothing lost.

  • Automatic, regular backups
  • Disaster recovery planning
  • Regular test restores so backups actually work
  • Secure storage of important files
Ask about backups →
Business & home

Networks & Wi-Fi

Fast, secure and reliable connections across your office or home.

  • Network design and installation
  • Wi-Fi dead spots fixed
  • Security settings to protect your network
  • Monitoring to catch problems early
Ask about networks →
Business & home

Hardware & Software

The right equipment, set up properly, with honest advice on what to buy.

  • PC and laptop set-up and roll-outs
  • Software installs, updates and licences
  • Microsoft 365 set-up and management
  • Printer and device set-up
  • Upgrade advice that fits your budget
Ask about hardware & software →
Business & home

Staff Training

Help your team get more from their technology and stay safe online.

  • Workshops and one-on-one sessions
  • Security awareness training
  • Microsoft 365 and new software training
  • Ongoing support and how-to guides
Ask about training →
Business & home

On-site Visits

Need hands-on help? We come to your office or home anywhere across Western Sydney.

  • On-site troubleshooting for hardware and software
  • New equipment installed and set up
  • Scheduled maintenance visits
  • Personal help for home users
Ask about an on-site visit →
Not a business?

We help at home too

Patient, plain-English help for families, seniors and anyone working from home: slow computers, Wi-Fi, printers, scams and new devices.

Slow computersWi-Fi & NBNPrintersScams & virusesNew devices
How it works

Fixed in three simple steps

01

Tell us what's wrong

Send us a message or WhatsApp. We'll ask a few questions and often know the fix straight away.

02

Get a clear price

We explain the problem in plain English and tell you what it costs before any work starts.

03

We sort it

Remotely or on-site, we fix it properly and show you how to avoid it happening again.

FAQ

Questions about our services

Can't see yours? Send us a message and we'll happily help.

What is included in your managed IT services?

Monitoring, updates, regular maintenance, fast fixes and performance tune-ups, all for a predictable monthly cost, so problems are caught before they slow you down.

How do you keep my business secure?

We manage your firewall and antivirus, run regular security checks, protect your email from phishing and keep everything patched and up to date.

How do backups and recovery work?

We set up automatic backups, plan how you would recover from a disaster, regularly test that restores actually work, and store your data securely.

Can you help us use AI in our business?

Yes. We can automate repetitive admin, connect your apps, set up tools like Microsoft Copilot securely and train your team to use them well.

Do you only work with businesses?

Most of our work is with small businesses, but we also help households across Western Sydney with home visits and remote support.

Is RPP Tech Solution suitable for small businesses?

Absolutely. We act as your outsourced IT department, so you get expert support without the cost of hiring in-house IT staff.

IT down? Team can't work?

Message our help desk and we'll get your business back up and running, fast.